Order and Delivery

Frequently Asked Questions (FAQs) About Shipping and Delivery

1. Which shipping company do you use for deliveries within Istanbul?

We use Aras Kargo for deliveries within Istanbul. To learn more about their services, you can visit the Aras Kargo website.

2. Which shipping company do you use for deliveries to other cities?

We use PTT for deliveries to other cities. To track your shipment and learn more about their services, you can visit the PTT Tracking website.

3. How long does it take for my order to be delivered?

Delivery times may vary depending on your location. Generally, orders within Istanbul are delivered within 1-3 business days, and deliveries to other cities are completed within 3-7 business days.

4. How much is the shipping fee?

Shipping fees may vary depending on the total weight of your order and your delivery address. You can see the shipping fee on the payment page after creating your cart.

5. How can I get my shipping tracking number?

When your order is shipped, you will receive an email containing a shipping tracking number. You can use this tracking number to check the status of your shipment on the Aras Kargo or PTT Tracking websites.

6. What should I do if my package arrives damaged?

If your package arrives damaged, please inform the delivery person and have them prepare a report. Then, contact our customer service to report the situation. You can get a free replacement or refund for damaged products.

7. Can I change my address?

If you wish to change your address after placing your order, please contact our customer service as soon as possible. An address change can be made before your package is shipped.

8. Do you deliver internationally?

Yes, we offer worldwide delivery services. International shipping fees and delivery times may vary depending on the delivery address.

9. What should I do if my shipment is delayed?

If your shipment exceeds the expected delivery time, first check the status of your shipment with your tracking number. If the problem persists, you can contact our customer service for support.

10. How are shipping fees determined?

Shipping fees are calculated based on the weight of your order and your delivery address. In addition, free shipping options may be offered as part of certain special promotions and campaigns.

11. Who pays the shipping fee for returns and exchanges?

For returns and exchanges, if there are reasons such as manufacturing defects or incorrect shipments, the shipping fee is covered by us. In other cases, the shipping fee is the responsibility of the customer.

If you have any questions or need assistance, do not hesitate to contact our customer service. Our support team will be happy to help you.

We wish you safe and enjoyable shopping!